Suspension of IT and network service due to unexpected power supply failure in DILWL
Chan CW
已建立主題
24分鐘 之前
From: DILWL LRC Support <dilwllrcsupport@vtc.edu.hk> Sent: Sunday, August 17, 2025 4:42 PM To: dilwllrcsupport 20250811_144938 (Mailing List) <dilwllrcsupport_20250811_144938@vtc.edu.hk> Subject: Re: [IMPORTANT] Suspension of IT and network services in DILWL
The power supply has been restored to normal operation as of approximately 12:00 noon. Most IT systems and network services are now coming back online.
From: DILWL LRC Support <dilwllrcsupport@vtc.edu.hk> Sent: Sunday, August 17, 2025 11:06 AM To: dilwllrcsupport 20250811_144938 (Mailing List) <dilwllrcsupport_20250811_144938@vtc.edu.hk> Subject: [IMPORTANT] Suspension of IT and network services in DILWL
Dear colleagues,
We regret to inform you that unexpected power supply failures have occurred in the following areas:
Tower A (7th–8th floors)
Tower D (G/F - M/F)
As a result, IT and network services—including WiFi, IP phones, and the Door Access System (DAS)—may be temporarily suspended or unstable.
According to CS, the contractor is actively working to resolve the issue. Updates will be shared as soon as they are available.
Chan CW
From: DILWL LRC Support <dilwllrcsupport@vtc.edu.hk>
Sent: Sunday, August 17, 2025 4:42 PM
To: dilwllrcsupport 20250811_144938 (Mailing List) <dilwllrcsupport_20250811_144938@vtc.edu.hk>
Subject: Re: [IMPORTANT] Suspension of IT and network services in DILWL
The power supply has been restored to normal operation as of approximately 12:00 noon. Most IT systems and network services are now coming back online.
We appreciate your patience during this interruption. Please report any ongoing issues to the ITS team https://dilwllrchelpdesk.vtc.edu.hk
Note: Any replies to the email dilwllrcsupport@vtc.edu.hk will not be handled. If assistance is required, please go to our help desk portal https://dilwllrchelpdesk.vtc.edu.hk/
DILWL LRC Support
From: DILWL LRC Support <dilwllrcsupport@vtc.edu.hk>
Sent: Sunday, August 17, 2025 11:06 AM
To: dilwllrcsupport 20250811_144938 (Mailing List) <dilwllrcsupport_20250811_144938@vtc.edu.hk>
Subject: [IMPORTANT] Suspension of IT and network services in DILWL
Dear colleagues,
We regret to inform you that unexpected power supply failures have occurred in the following areas:
Tower A (7th–8th floors)
Tower D (G/F - M/F)
As a result, IT and network services—including WiFi, IP phones, and the Door Access System (DAS)—may be temporarily suspended or unstable.
According to CS, the contractor is actively working to resolve the issue. Updates will be shared as soon as they are available.
Thank you for your understanding and patience.
Regards,
DILWL LRC Support
Note: Any replies to the email dilwllrcsupport@vtc.edu.hk will not be handled. If assistance is required, please go to our help desk portal https://dilwllrchelpdesk.vtc.edu.hk/
DILWL LRC Support