Tips for Agent and Help Desk Frontline

Pause Windows Update for student PCs with reborn card or software
To pause Windows Update until 7 July 2200, please unzip and running the attached Windows registry for student PCs with reborn card or software if nece...
Tue, 12 Nov, 2024 at 11:03 AM
Fundamental of helpdesk for agents and frontline (Internal Use Only)
Video recorded during Joint meeting on 21 Jan 2022 (DO NOT SHARE! For internal use only!)
Fri, 28 Jan, 2022 at 12:19 PM
Upgrade to Windows 11 Enterprise from Home edition
Before upgrade to Windows Enterprise from home edition, please  1. Backup the data 2. Go to https://intra.vtc.edu.hk/division/itsd/softdeal/mca.html > ...
Fri, 21 Jan, 2022 at 10:18 PM
Resolve trial and license expired errors for Adobe Named or Shared Device License Users
Quoted from "https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html" Do you want to install a product, but the ...
Fri, 23 Oct, 2020 at 9:13 AM
How to extend the free education license of Autodesk software
https://knowledge.autodesk.com/customer-service/account-management/education-program/renew-education-licenses
Tue, 4 Aug, 2020 at 4:45 PM
Enable and disable the Microsoft Teams in Microsoft Outlook
After installation of Microsoft Teams, sometime the button of MS Teams is missed in Microsoft Outlook.  Please try to disable and/or enable it in Microsoft ...
Tue, 4 Aug, 2020 at 4:44 PM
Setup of Ethernet to Wifi Adaptor IOgear GWU637
Here is the logical diagram for your reference.  Please note that “Non WiFi Ethernet Device” is a EPS and Wireless Router is a WiFi hotspot shared by a mobi...
Sat, 18 Jul, 2020 at 6:15 PM
Unable to use Adobe Creative Cloud (CC) Apps: "Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator"
Error Message: "Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT a...
Tue, 18 Feb, 2020 at 6:50 PM
Unable to update some Microsoft Windows patches
While running Windows Update, some patches are failed to install or download, Please identify the patch first. Then try to find and download the patch...
Wed, 22 Jan, 2020 at 1:50 PM
Create mandatory user profiles in Windows 10
https://docs.microsoft.com/en-us/windows/client-management/mandatory-user-profile
Thu, 16 Jan, 2020 at 5:09 PM