DILWL LRC Help Desk

FAQs 67

• What should I do if I need help on using LRC photocopiers?
• Unable to identity certificate in VDS
• How to login WiFi in HKDI and IVE(Lee Wai Lee)
• Request of Adobe CC Apps
• Tips of Sharepoint

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Getting Started 3

• How can I login the DILWL LRC Help Desk Portal
• Creating support tickets
• How to check a ticket

Tips for Agent and Help Desk Frontline 27

• Contact list of Adobe Named License Administrator
• Pause Windows Update for student PCs with reborn card or software
• Fundamental of helpdesk for agents and frontline (Internal Use Only)
• Upgrade to Windows 11 Enterprise from Home edition
• Resolve trial and license expired errors for Adobe Named or Shared Device License Users

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