DILWL LRC Help Desk

FAQs 65

• How to find more resource of VTC Moodle?
• Virtual Desktop Service
• How to login WiFi in HKDI and IVE(Lee Wai Lee)
• Unable to install Adobe Creative Cloud Apps: "You don't have access to manage apps."
• Upgrade to Microsoft Windows 11 from 10

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Getting Started 3

• How can I login the DILWL LRC Help Desk Portal
• Creating support tickets
• How to check a ticket

Tips for Agent and Help Desk Frontline 26

• Pause Windows Update for student PCs with reborn card or software
• Fundamental of helpdesk for agents and frontline (Internal Use Only)
• Upgrade to Windows 11 Enterprise from Home edition
• Resolve trial and license expired errors for Adobe Named or Shared Device License Users
• How to extend the free education license of Autodesk software

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