Tips for Agent and Help Desk Frontline

SPSS Client Side License
Show license C:\Program Files\IBM\SPSS\Statistics\24>lmshowlic 172.30.80.240 Remove Trial License C:\Program Files\IBM\SPSS\Statistics\24\lservrc  ...
Sat, 26 Jan, 2019 at 11:31 PM
Public ticket URL is enabled
In addition to the default location of tickets (Ticket URL) on helpdesk, the "Public ticket URL" is enabled. It is easy to access ticket conversat...
Sat, 26 Jan, 2019 at 11:30 PM
Add tickets automatically to the solutions or knowledge base
  Any email sent to kbase@dilwllrc.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Accoun...
Fri, 4 Jan, 2019 at 4:53 PM
LRC SPSS server license renewal
Server Side Renew license 1. Remote Desktop to 172.30.80.240     Username :  Administrator     Password : reborn card admin 2.  Use SPSS Licenseac...
Mon, 14 Jan, 2019 at 3:01 PM
Adobe AdminConsole and LWS
URL for Adobe CC Download package https://adminconsole.adobe.com https://licensing2.adobe.com
Mon, 14 Jan, 2019 at 2:57 PM
How to check the status of Freshdesk
Attached video demonstrate how to check the status of Freshdesk including individual features.
Sat, 12 Jan, 2019 at 12:04 PM