Tips for Agent and Help Desk Frontline
Step 1 : Go to this website : https://adminconsole.adobe.com Step 2 : Login your adobe ID account with admin rights Step 3 : Go to “Prefe...
Tue, 14 Jan, 2020 at 11:01 AM
CHI WAI CHAN created topic 6 days ago on Fri, 28 Dec, 2018 at 1:41 PM The Freshdesk mobile app is designed to make it easier agents to handle tic...
Sat, 21 Sep, 2019 at 10:10 AM
Dear all, To study the skill on our Freshdesk (https://dilwllrchelpdesk.vtc.edu.hk), I have created an account on Freshdesk Academy. You can use the fo...
Mon, 16 Sep, 2019 at 11:39 AM
For a new agent/technician to get basic concept of Freshdesk ticketing service, a training is provided by Freshdesk Acaedemy. Basics of Ticketing URL: ...
Wed, 3 Apr, 2019 at 8:50 AM
Before going to start, please prepare the IP address of the photocopier and PCs.
Wed, 24 Apr, 2019 at 6:02 PM
With administrator's right, agents can import FAQ and/or Solutions to Freshchat from Freshdesk after new FAQ or solutions are created. Here is the step...
Tue, 26 Mar, 2019 at 9:08 AM
In addition to the default location of tickets (Ticket URL) on helpdesk, the "Public ticket URL" is enabled. It is easy to access ticket conversat...
Sat, 23 Mar, 2019 at 10:15 AM
To check the status of Freshdesk, please following the steps in attached video.
Sat, 23 Mar, 2019 at 10:14 AM
To remote manage the domain policy, user, computer and groups, it is required to install Remote Server Administration Tools for Windows 10: https://w...
Tue, 22 Jan, 2019 at 8:44 AM
If necessary, please update or renew Matrix License by the steps: 1. Remote Desktop to 172.30.80.240 Username : Administrator Password : rebo...
Sat, 26 Jan, 2019 at 11:34 PM