CHI WAI CHAN created topic
6 days ago on Fri, 28 Dec, 2018 at 1:41 PM
The Freshdesk mobile app is designed to make it easier agents to handle tickets coming into our helpdesk portal. Customers cannot use the mobile app to check the status or respond to their tickets.
It is ready now. If you are an agent, please download and install the app.
For iphone:
https://itunes.apple.com/us/app/freshdesk/id849713306?mt=8
For Android phone:
https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk&hl=en
After installation of the Apps, please input the URL “dilwllrchelpdesk.vtc.edu.hk”, your CNA and password to login.
If there is any problem, please take a look the user guide or FAQ.
https://support.freshdesk.com/support/solutions/folders/268884
https://support.freshdesk.com/support/solutions/articles/206721-faqs-and-troubleshooting