FAQs

Suggestion about 2FA for Staff
Below is the suggestion about 2FA from ITSD Newsletter issue 6 in July 2019 for reference.   For detail, please refer to https://intra.vtc.edu.hk/i...
Sat, 19 Feb, 2022 at 10:01 AM
Share and Take control in a meeting of Microsoft Teams
A. Share control  Important: To use all feature, please install Microsoft Teams App instead of Teams on web. To share control in a meeting, select Share...
Sun, 6 Feb, 2022 at 10:33 PM
How to install new VTC VPN (Microsoft) for Staff
To install new VTC VPN, 2fa should be enabled first.  For detail of installation, please watch the video. https://share.vidyard.com/watch/oxNr9rhNZLUS3R...
Sun, 9 Jan, 2022 at 10:54 PM
Enable USB redirection in VDS
It is easy to mount USB drive to VDS.  Please watch the video: https://share.vidyard.com/watch/iF8SZ4HJjY4Zhjeprxt4Sc?
Fri, 10 Dec, 2021 at 3:22 PM
Unable to edit on Office365 Applications in Mac computers ?
There are 2 solutions to the problem : 1. delete office and reinstall office 365. OR   2. Following these steps: 2.1 Sign out of your account and...
Wed, 16 Jun, 2021 at 4:39 PM
Why the campus Wi-Fi is not working on my device?
Tips to Troubleshoot Your Wi-Fi Connection
Wed, 16 Jun, 2021 at 4:39 PM
How to find IP and MAC (physical) address info in Microsoft Windows
Step 1: Go to "Control Panel" > "Network and Internet" > "Network and Sharing Center" Step 2: Click "Local Area Co...
Tue, 17 Nov, 2020 at 9:52 AM
Have my microphone, speaker and camera connected properly to my computer for Microsoft Teams call?
If you are doubt, you can make a test call in MS Teams: Download the video by clicking the attachment below.
Thu, 8 Oct, 2020 at 12:23 PM
Google Chrome problem with VTC webmail
For the issue of error 440 for VTC Webmail in Chrome, it  If it still occurs after updated to latest version, seems this method can resolve the captioned p...
Wed, 7 Oct, 2020 at 12:54 PM
Installation of Autodesk Education
Here are steps for DILWL student and educator to download and install Autodesk Education.  To start, please go to https://www.autodesk.com/education/home/  ...
Sat, 19 Sep, 2020 at 10:46 AM