FAQs

Why the campus Wi-Fi is not working on my device?
Tips to Troubleshoot Your Wi-Fi Connection
Wed, 16 Jun, 2021 at 4:39 PM
How to find IP and MAC (physical) address info in Microsoft Windows
Step 1: Go to "Control Panel" > "Network and Internet" > "Network and Sharing Center" Step 2: Click "Local Area Co...
Tue, 17 Nov, 2020 at 9:52 AM
Have my microphone, speaker and camera connected properly to my computer for Microsoft Teams call?
If you are doubt, you can make a test call in MS Teams: Download the video by clicking the attachment below.
Thu, 8 Oct, 2020 at 12:23 PM
Google Chrome problem with VTC webmail
For the issue of error 440 for VTC Webmail in Chrome, it  If it still occurs after updated to latest version, seems this method can resolve the captioned p...
Wed, 7 Oct, 2020 at 12:54 PM
Installation of Autodesk Education
Here are steps for DILWL student and educator to download and install Autodesk Education.  To start, please go to https://www.autodesk.com/education/home/  ...
Sat, 19 Sep, 2020 at 10:46 AM
How to use Microsoft Teams
The minimum requirement are web camera, microphone, speaker and VTC CNA.  For detail, please refer to the Microsoft Teams video training:  https://suppo...
Fri, 21 Aug, 2020 at 9:32 PM
Get the Microsoft Windows 10 version 2004 (2020 April) Update
You can update to Microsoft Windows 10 version 2004 (2020 April) now, select Start  > Settings  > Update & Security  > Windows Update , and the...
Fri, 14 Aug, 2020 at 5:17 PM
I can't login VTC Moodle
To login VTC moodle, you should have a Computer and Network Account (CNA) first. Regarding CNA, please refer to CNA help page. https://cnatools.vtc.edu.hk/c...
Tue, 28 Jul, 2020 at 8:52 PM
What is VTC Moodle?
It is a elearning platform for VTC Students and Teachers. https://moodle.vtc.edu.hk/
Tue, 28 Jul, 2020 at 8:49 PM
Remove or repair programs in Windows 10
To remove or repair programs in Windows 10, please login with administrator right. Then follow the steps in the following link. https://support.microsof...
Thu, 9 Jul, 2020 at 9:17 AM