DILWL LRC Help Desk

It is confirmed that DILWL LRC Help Desk Service will be launched on 11 Oct 2018.  

Wish you support and give us some comment on the new platform.

To provide better supporting service on ITS and MMS in DILWL, a new  DILWL LRC Help Desk Service is launched on 11 Oct 2018.  With new service  platform http://dilwllrchelpdesk.vtc.edu.hk,  user could

1. login by CNA and
   a. create a new ticket

           b. check the  status of ticket

           c. get some news from  “Solutions” and “Forums”

2. submit a ticket by email to:

• dilwl-its@vtc.edu.hk for ITS supporting service e.g. computer lab, IT problem, Network, Wifi Service, Class Attendance System, CNA, Timetabling system, etc.
   or/and
• dilwletu@vtc.edu.hk for MMS supporting service e.g. AV equipment and computer at classroom, lecture theater, meeting room, etc.

Welcome and wish you support and give us some comment on the new  platform.